Last updated: 05.12.2025.
Welcome to Söil Skincare (“we”, “us”, “our”).
We are committed to protecting your personal data and your privacy. This Privacy Policy explains what data we collect, how we use it, how it is stored, and what rights you have as a user of our website.
Our website address is: https://soilcosmetic.com
Our company is based in Sharjah, United Arab Emirates.
By using our website, you agree to the practices described in this Privacy Policy.
1. Who We Are
Söil Skincare is a natural skincare brand offering handmade cosmetic products. We operate an online store and blog providing information about skincare, health, sustainability, and wellness.
If you have any questions about your data, you can contact us at:
2. What Personal Data We Collect
We collect personal data when you:
a) Make a purchase
•Name
•Billing and shipping address
•Email address
•Phone number
•Order details
•Payment information (processed securely through third-party payment providers; we do NOT store card details)
b) Create an account
•Username
•Password (encrypted)
•Email address
•Order history
•Saved addresses
c) Leave a comment
•Comment text
•IP address
•Browser user agent
•Gravatar hash (if applicable)
d) Contact us
•Name
•Message details
e) Cookies & tracking technologies
We collect technical data such as:
•IP address (anonymized where legally required)
•Device information
•Browser type
•Pages visited
•Time spent on site
•Referring website
This includes data from:
•Google Analytics
•Cookie consent systems
•Anti-spam and fraud protection tools
3. Cookies and Tracking Technologies
We use cookies to improve your experience, analyze traffic, and ensure the functionality of our website.
Types of cookies we use:
a) Strictly Necessary Cookies (Always active)
Required for:
•Website security
•Checkout processing
•Cart storage
•Login functionality
b) Analytics Cookies
Used to understand website performance and improve user experience.
These include Google Analytics cookies.
➡ For users in the EU/UK: Analytics cookies load only after explicit consent.
c) Functional Cookies
Used to remember preferences such as:
•Saved logins
•Commenter details
•Interface settings
d) Marketing / Advertising Cookies
Used only if we run advertising campaigns.
Not currently used unless specified.
Your Choice
You can:
•Accept or reject non-essential cookies in our cookie banner
•Withdraw your consent at any time
•Disable cookies through your browser settings
4. Embedded Content
Articles may include content from external websites (e.g., YouTube, Instagram).
These websites may collect data such as:
•Your IP address
•Your interactions with the embedded content
•Tracking cookies
We do not control third-party tracking.
5. Use of Google Analytics
We use Google Analytics to understand how visitors use our website and to improve our content and services.
Google Analytics collects:
•Anonymized IP address
•Device and browser information
•Time spent on pages
•Interaction data (scrolling, clicks)
•Geographic region (non-precise)
EU/UK Visitors
Under GDPR and ePrivacy:
•Google Analytics loads only after you click “Accept” on the cookie banner
•Consent is required before processing analytics data
•You may withdraw consent at any time
Data Processing
Google Analytics acts as a data processor under Google’s Data Processing Terms.
Google may process data in the United States.
We rely on Standard Contractual Clauses (SCCs) for this transfer where applicable.
6. Why We Process Data (Legal Basis)
Depending on your location, our legal bases include:
a) Performance of a Contract
Processing orders, payments, refunds, and delivering products.
b) Legitimate Interests
•Improving website performance
•Fraud detection
•Security
•Customer support
c) Consent
•Analytics cookies (EU/UK)
•Marketing emails (worldwide)
d) Legal Compliance
•Tax and accounting requirements
•Fraud prevention
•UAE e-commerce laws
7. Who We Share Your Data With
We share data only with trusted third parties necessary to operate our business:
a) Payment processors
(e.g., Stripe, PayPal, or your chosen provider)
b) Shipping companies
To deliver your orders.
c) Website services
•WordPress
•Web hosting provider
•Email services
•Customer support tools
•Cookie consent system
•Google Analytics
•Anti-spam services (e.g., Akismet)
We do NOT sell your personal data.
8. How Long We Keep Your Data
•Comments: indefinitely
•Order data: 7–10 years (legal requirement)
•Account data: until you request deletion
•Analytics data: 14 months (Google’s minimum retention setting)
•Email inquiries: up to 12 months
•Cookie preferences: 6–12 months depending on region
9. Your Rights Over Your Data
Depending on your region (EU, UK, US, etc.), you may have the right to:
– Access your data
– Request correction
– Request deletion
– Object to processing
– Withdraw consent
– Request a copy (data portability)
– Opt out of analytics cookies
– Opt out of marketing emails
– Request that we restrict processing
To exercise your rights, email:
We will respond within the legally required timeframe.
10. International Data Transfers
Your data may be processed outside your country, including:
•UAE
•United States
•EU/EEA
We ensure protections such as:
•Standard Contractual Clauses (SCCs)
•GDPR-compliant data processors
•Secure encrypted storage
11. E-Commerce Data
For purchases, we collect and process:
•Name
•Address
•Phone
•Payment details
•Order history
This is necessary to:
•Process your order
•Deliver products
•Handle customer service
•Comply with tax regulations
We do NOT store credit card numbers.
12. Security Measures
We protect your data using:
•SSL encryption
•Secure hosting
•Password hashing
•Firewalls
•Anti-spam systems
•Regular security updates
However, no online system is 100% secure.
13. Automated Decision-Making
We do NOT use automated decision-making or profiling.
14. Children’s Privacy
Our website is not intended for children under 16, and we do not knowingly collect data from minors.
15. Contact Information
For privacy-related questions:
