UNITED ARAB EMIRATES CONSUMER PRIVACY POLICY
Effective Date: January 2025.
Söil Skincare (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to protect your personal data in accordance with the UAE Data Protection Law and other applicable regulations.
1. Information We Collect
We may collect and process the following data about you:
a. Personal Information:
When you visit our website, make a purchase, or subscribe to our newsletter, we may collect personal details such as:
•Name
•Email address
•Phone number
•Shipping and billing address
•Payment information (credit card details or PayPal information)
b. Non-Personal Information:
We may collect non-personal data, including:
•IP address
•Browser type and version
•Device type
•Referring URL and browsing activity on our site
c. Cookies and Tracking Technologies:
We use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how you interact with our site. You can manage cookie preferences through your browser settings.
2. How We Use Your Information
We use the collected information for the following purposes:
•To Process Orders: To fulfill and deliver products, process payments, and handle any customer service inquiries.
•To Improve Our Services: We may use your information to enhance our website, product offerings, and customer support.
•To Communicate with You: To send order updates, promotional offers, or newsletters, based on your preferences.
•To Comply with Legal Obligations: To fulfill any legal requirements or resolve disputes.
•To Personalize Your Experience: To provide a more tailored shopping experience, based on your browsing and purchasing habits.
3. Sharing Your Information
We do not sell, rent, or trade your personal data to third parties. However, we may share your data with trusted third-party service providers in the following circumstances:
•Payment Processors: We work with payment gateways like PayPal, Stripe, and other partners to process transactions securely.
•Shipping and Delivery: We share your address and order details with courier services (e.g., DHL, FedEx) to ensure timely delivery of your order.
•Marketing Services: We may share information with marketing agencies or platforms to send newsletters or promotional content. We only share data with partners who comply with data protection regulations.
•Legal Compliance: If required by law, we may disclose personal information to comply with a subpoena, court order, or legal process.
4. Data Security
We take appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, or alteration. These measures include:
•Secure socket layer (SSL) encryption for online transactions.
•Regular security assessments to identify and mitigate potential risks.
However, no data transmission over the internet is entirely secure, and we cannot guarantee the complete security of your information. By using our services, you acknowledge this risk.
5. Your Rights
As a user, you have the following rights regarding your personal information:
•Right to Access: You may request a copy of the personal data we hold about you.
•Right to Rectify: If any information we have about you is incorrect or incomplete, you can request to update it.
•Right to Erasure: You can request that we delete your personal information, subject to legal obligations.
•Right to Withdraw Consent: If you’ve provided consent for us to use your data, you can withdraw it at any time.
•Right to Opt-Out: You can opt-out of receiving marketing emails or newsletters by clicking the unsubscribe link in any email we send.
To exercise any of these rights, please contact us at [Your Contact Email].
6. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When your data is no longer needed, we will securely delete it.
7. International Transfers
Since we operate in the UAE, your data may be transferred to and processed in countries outside your jurisdiction. If we transfer your data internationally, we will take steps to ensure that it is protected in line with applicable data protection laws.
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any external sites you visit.
9. Children’s Privacy
Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information.
10. Changes to this Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we protect your data.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights as a data subject, please contact us at:
Söil Skincare
Email: [email protected]
Address: Sharjah Publishing city, Business Centre,Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates, UAE