We want you to be delighted with your purchase! We understand that sometimes a product may not meet your expectations. Due to the sensitive nature of our skincare products, we only offer returns for unopened items in the same condition that you received them. It must also be in the original packaging. Please note that shipping costs are at your charge. Please contact our customer service team for assistance with your return.

Yes, all our products are free from any animal byproducts.

Yes, our products are never tested on animals.

While some of our oils are derived from nuts, all our products are free from gluten and soy. For individual product details, please refer to the specific product pages.

Our oil-based formulations use a natural antioxidant, Tocopherol (Vitamin E).

Yes, each product has its own expiration date, which is indicated on the outer packaging and the bottle.

Yes, all Soil ingredients are sustainably sourced. For more details, please visit our sustainability page.

The origin of our raw ingredients varies based on the plant type. We strive to source most of our ingredients from Europe, Africa, and Asia, though some can only be found in their native countries. All Soil products are then manufactured and packaged in the EU.

We suggest keeping your products—particularly the cold-pressed oils and floral waters—in a cool, dry, and dark place due to their delicate nature.

If you are pregnant or breastfeeding, avoid products with essential oils. For specific recommendations, please contact us at [email protected].

While we do have this idea planned for the future, we do not offer this service at the moment. We encourage you to reuse the bottles for some other purpose, or adhere to your local community’s recycling guidelines.

This is definitely something that we would like to offer, but we do not at the moment. We are currently working on providing a refill solution for the local community.

Please drop us a message at [email protected] and we’ll get back to you!

For now, there is no in-person purchase available, but soon we will have more updates about in-store locations.

We’re focused on connecting with you through our digital channels! Get offers and the latest news by signing up for our emails and joining our rewards program. Don’t forget to follow us on Facebook and Instagram.

Most of the products can simply be placed in a cool spot out of direct sunlight, or in the refrigerator, to allow the product to solidify again.

We do have Free Shipping to limited areas. For more details, please check our Shipping information page.

After you submit your purchase, there is a very short time frame in which we may be able to cancel your order. Contact us quickly with your order number so we can assist you. If your order is unable to be canceled, please see our return policy for options.