Refund and Returns Policy

Overview

Thank you for shopping with Soilcosmetic! Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Several types of goods are exempt from being returned, including:

  • Perishable goods such as food or flowers

  • Newspapers or magazines

  • Intimate or sanitary goods

  • Hazardous materials

  • Flammable liquids or gases

Additional non-returnable items:

  • Gift cards

  • Downloadable software products

  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Partial Refunds

Partial refunds may be granted in certain situations:

  • Items showing obvious signs of use

  • Any opened CDs, DVDs, software, video games, cassette tapes, or vinyl records

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error

  • Any item returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you of its receipt and whether your refund has been approved.

If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within a certain number of days.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Double-check your bank account.

  2. Contact your credit card company—it may take time for the refund to be officially posted.

  3. Contact your bank—there is often some processing time before a refund is visible.

If you’ve done all of this and still haven’t received your refund, please contact us at [email protected].

Sale Items

Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at [email protected] and send your item to:

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, we will mail you a gift certificate.

If the item wasn’t marked as a gift, or the gift giver had the order shipped to themselves to give to you later, the refund will be sent to the gift giver, and they will find out about your return.

Shipping Returns

To return your product, please mail it to:

Soilcosmetic Returns

Sherena Residence, Majan
Dubai
United Arab Emirates, 36050

    •  

You are responsible for paying your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. For expensive items, consider using a trackable shipping service or purchasing shipping insurance—we can’t guarantee receipt of your returned item.

Need Help?

For any questions related to refunds and returns, please contact us at
[email protected].